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Terms & Conditions

Customer Care

My Commitments To You The Customer are enclosed.

  • I will not sell you a saddle that is unsuitable for the horse or the rider.

  • I will work with you the Customer on the best option for you, the horse and your budget.

  • I will always have the best interest of the horse as my primary concern.

  • I am happy to work closely with your farrier, vet, physio and trainer.

  • Due to GDPR requirements I will need written consent or email from you to forward your information to any of the above.

Costs & Payments

  • All charges including adjustment's, Gullet changes and flocking.

  • Travel and consultations must be paid in full either prior to or on the day of booking.

  • All saddles with the exception to bespoke/made to measure will have 14 days cooling off period in accordance to the Comsumer rights act 2015.

  • All charges cover one horse/one fitting.

  • A 50% deposit is required on the day of orders on all saddles. Deposits are non-refundable except in extreme circumstances.

  • Repairs must be sent for a quotation and payment made prior to repairs being carried out.

Saddle Fitting

  • At the consultation all horses must be presented clean, dry and not in the field. I reserve the right to refuse if the horse/pony is not presented in such a manner.

  • Any vices must be disclosed on booking.

  • All veterinary history must be disclosed prior to consultation.

  • A full risk assessment will take place at the premises; however, riding is a dangerous sport, horses can be unpredictable I cannot be held responsible for accidents during consultation.

  • All new saddles will need to be checked no more than 8 weeks after purchase as flocking may drop considerably.

  • Regular saddle checks are advised at 3/6 months. However, in rehab cases this may need to be more frequent. The balance can be affected very quickly due to weight loss/gain. I advise you to take regular weight/tape measurements, 10 kilos can make a full-size difference.

  • There may be times remedial fitting is necessary, this will be discussed at the fitting.

  • All saddles bought will have been checked for safety and quality.

  • Faulty goods must be returned for inspection within 14 days. Replacement may be given but allow up to 28 days.

  • We reserve the right to cancel an order or refuse to meet an order if any false information has been given.

  • If an item is retuned within 14 days a refund will be given, minus deposit which is non-refundable plus 10% charge for any wear and tear.

  • Any complaints in the event of you being unhappy with the service provided must be raised within 7 days and given in writing and email. All complaints will be dealt with fairly and as amenably as possible.

  • I may ask permission to take photo's / videos of the consultation. I will not use any footage or photographs without consent.

  • Under 18 yrs old must be accompanied by a responsible adult.

  • All times given may be 30 minutes either way I will always keep contact should any hold ups take place.

  • Cancellations must be made 24 hours in advance. Any cancellations made in less than 24 hours full fees will be charged.

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