Terms & Conditions

Customer Care

My commitments to ‘you’ the customer.

I will not sell you a saddle that is unsuitable for the horse or the rider.
I will work with you the customer on the best option for you, the horse and your budget.
I will always have the best interest of the horse as my primary concern.
I am happy to work closely with your farrier, vet, physio and trainer.
Due to GDPR requirements I will need written consent or an email from you to forward any information on to any of the above professionals.

Costs & Payments

Adjustment's, gullet changes and flocking are all chargeable extras.
Travel and consultations must be paid in full either prior to or on the day of booking.
All saddles with the exception to bespoke/made to measure will have 14 days cooling off period in accordance with the Consumer Rights Act 2015. By ticking the box this confirms you have acknowledged and understood your right to return. In the case of any returns of a new saddle a deduction of £50 per week for wear and tear will be made. This is applicable for bespoke and off the peg saddles.
All charges cover one horse/one fitting.
A 50% deposit is required on the day of orders on all saddles. Deposits are non-refundable except in extreme circumstances.
Repairs must be sent for a quotation and payment made prior to repairs being carried out.

Saddle Fitting

At the consultation all horses must be presented clean, dry and not in the field. I reserve the right to refuse if the horse/pony is not presented in such a manner.
I can refuse to fit/check a saddle if I feel there is a welfare issue.
Any vices must be disclosed on booking.
All veterinary history must be disclosed prior to consultation.
A full risk assessment will take place at the premises; however, riding is a dangerous sport, horses can be unpredictable I cannot be held responsible for accidents during consultation.
All new saddles will need to be checked no more than 8 weeks after purchase as flocking may drop considerably.
Regular saddle checks are advised at 3/6 months. However, in rehab cases this may need to be more frequent. The balance can be affected very quickly due to weight loss/gain. I advise you to take regular weight/tape measurements, 10 kilos can make a full-size difference.
There may be times remedial fitting is necessary; this will be discussed at the fitting.
All saddles bought will have been checked for safety and quality.
Faulty goods must be returned for inspection within 14 days. Replacement may be given but allow up to 28 days.
We reserve the right to cancel an order or refuse to meet an order if any false information has been given.
If an item is retuned within 14 days a refund will be given, minus deposit which is non-refundable plus 10% charge for any wear and tear.
Any complaints in the event of you being unhappy with the service provided must be raised within 7 days and given in writing and email. All complaints will be dealt with fairly and as amenably as possible.
Under 18 yrs old must be accompanied by a responsible adult.
All times given may be 30 minutes either way I will always keep contact should any hold ups take place.
Cancellations must be made 24 hours in advance. Any cancellations made in less than 24 hours full fees will be charged.
By agreeing to these terms and conditions means that we may use photos or videos on my social media pages (Facebook, Instagram & TikTok). If you do not wish to have photos or videos shared, then please make me aware on your booking.
If you are a new client a £20 deposit for a saddle check/fit will be asked for at the time of booking, this will be deducted from your final total.
If you are a new client a booking form must be completed, this is found here, photographs must also be sent at least a week prior to your booking, examples of photographs needed can be found here.